Our Service Reviews

To ensure that we give you the best tour possible, not only do we send customer surveys by post but we also use Feefo. An independent customer feedback tool that collects straightforward reviews from genuine customers, Feefo allows customers to leave comments regarding all aspects of their dealings with us. This means you can trust our ratings 100%. Our latest 20 reviews are listed below, but to see even more great feedback, scroll to the bottom of this page and click the Feefo logo.

High Quality, Great Leaders +

The Holocaust Tour

The administrative side of the tour was beautifully managed, not a wrong note or inconvenience. The two tour leaders were first class, they interacted well with members of the group and with each other, and the quality of knowledge transfer was superb. Some of the food was appalling.

Left by Verified Customer on

Cultural experience should pre-visit and evaluate hotels beforehand. +

The American Civil War: Eastern Theater Tour

Fred and Billy did an excellent job. My main concern was that breakfast facilities in a couple of hotels was sadly lacking. Having to queue to place a breakfast order, waiting for it to be served, sending it back because they got it wrong, then having to ask for a knife and fork because none were...

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Fred and Billy did an excellent job. My main concern was that breakfast facilities in a couple of hotels was sadly lacking. Having to queue to place a breakfast order, waiting for it to be served, sending it back because they got it wrong, then having to ask for a knife and fork because none were presented is unacceptable. All this when faced with a deadline time to commence the day's tour does not start the day well. Also some hotels had no bar, so a relaxing drink with fellow tourists at the end of the day was out of the question.

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Left by Bob, Terry, Mike & Judy on

++

The American Civil War: Eastern Theater Tour

great work

Left by Stephen & Suzanne on

Very enjoyable and informative tour ++

The American Civil War: Eastern Theater Tour

Outstanding guide and attentive tour manager

Left by Max, Newport Beach on

The provision of consistently excellent customer service and experience. ++

The American Civil War: Eastern Theater Tour

1) Administration - comprehensive pre-trip information supplied.
2) Organisation - Well structured itinerary- information booklet supplied by guide
enhanced and complimented the itinerary,
- Whilst a comprehensive topic specific tour it was balanced with
...

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1) Administration - comprehensive pre-trip information supplied.
2) Organisation - Well structured itinerary- information booklet supplied by guide
enhanced and complimented the itinerary,
- Whilst a comprehensive topic specific tour it was balanced with
some sight seeing opportunities e.g. Skyline Highway,
Washington.
3) Experienced and professional historian/guide - also with the flexibility to make
alterations to itinerary when necessary.
4) Good comfortable transport.
5) Good hotels and choice of venues for evening meal.
6) Presence of rep from Cultural Experience - gave confidence in overall
organisation of tour and commitment to customer service.
7) Tour did "what it said on the tin."
8) Guide had commitment to customer service - e.g. on the rare occasion(s) when
service provided by others (hotel/restaurant) did not meet expectations.
9) All in all generally an ethos of providing good customer service and experience
was evident in all aspects of administration and organisation

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Left by Mike on

++

The Holocaust Tour

Excellent customer service. Any questions we had were answered almost immediately. Tour paperwork arrived in good time and was comprehensive.

Left by Verified Customer on

Brilliant tour. Everything we were hoping for and more. ++

The American Civil War: Eastern Theater Tour

Excellent tour with very good accommodation and meals. Wonderful tour guide with so much knowledge and very approachable. Everything we were hoping for and more. Will absolutely be looking at further tours with the Cultural Experience.

Left by Anne & Bill, Staines on

This is an excellent tour with a highly qualified leader. +

The Holocaust Tour

I thought the performance of the tour leader, Waitman Beorn was excellent. He obviously knows the subject well, has a low key and easy approach to explaining various aspects of the Holocaust in detail. He interacted well with Polish tour manager, who also handled the tour very well. I would suggest that...

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I thought the performance of the tour leader, Waitman Beorn was excellent. He obviously knows the subject well, has a low key and easy approach to explaining various aspects of the Holocaust in detail. He interacted well with Polish tour manager, who also handled the tour very well. I would suggest that consideration be given to eliminating the salt mine as a planned party of the tour, and that the tour go directly to Krakow in the morning, tour the museums, ghetto, and other sites in the afternoon, leaving an entire day unscheduled for the participants. They can better use the day to tour the town or go to the salt mine if they wish. I would also suggest that Schindler's factory and museum be optional.

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Left by Robert on

++

The Holocaust Tour

Yes

Left by Verified Customer on

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HAC Historical Society WW1 Tour To Italy

Generally good

Left by David & Caroline on

Looking out for the next adventure ++

Wellington Over The Pyrenees Tour

No hastles , all smooth and efficient

Left by Verified Customer on

Terriific trip ++

The Russian Revolution Tour

Terrific trip. Extremely well led by Orlando Figes. Gave places an added dimension and interest. Managed well with humour by Tim who enhanced group dynamics.

Left by Terry on

Holocaust heritage tour ++

The Holocaust Tour

The staff is informative and also quick to respond to questions.

Left by Verified Customer on

++

The Golden Journey to Samarkand Tour

i would recommend Cultural Experience because their response to all my correspondence be it telephone or e mail has been prompt and accurate.
very good organisation.

Left by Mary on

Excellent experience. ++

The Holocaust Tour

Very good service. I would definitely book a tour with them again.

Left by Annette, Riverside, California on

Very good +

The Russian Revolution Tour

Friendly and helpful.

Left by Rachel, London on

+

The Golden Journey to Samarkand Tour

Our first experience of The Cultural Experience. On the whole the team was easy to deal with and responsive but we felt the information provided about the trip, including visas, was a little slow coming through. The fact that two of the hotels were changed at a late stage was a little disconcerting and...

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Our first experience of The Cultural Experience. On the whole the team was easy to deal with and responsive but we felt the information provided about the trip, including visas, was a little slow coming through. The fact that two of the hotels were changed at a late stage was a little disconcerting and made us wonder if everything was under control!

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Left by Robert & Jane on

The Silk Road. ++

The Golden Journey to Samarkand Tour

the expert guide brought the history of this fascinating country alive. The organisation was smooth and nothing was too much trouble.

Left by Verified Customer on

Uzbekistan odyssey +

The Golden Journey to Samarkand Tour

The trip was well organised with hotels and restaurants being pre-booked and everything working seamlessly.

Left by David, Basingstoke on

+

The Russian Revolution Tour

The information and sites visited were all excellent. I will certainly recommend them.

Left by Phil on

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