The Cultural Experience wins the Feefo Platinum Trusted Service Award
The Cultural Experience are delighted to reveal that we have been awarded the ‘Feefo Platinum Trusted Service Award’ for the first time, surpassing the Gold Trusted Service Award status we achieved for the last three years.
We strive to provide every one of our customers with exceptional customer service which is reflected in the positive feedback we continuously receive on the Feefo platform.
Feefo – who are they and what do they do?
Feefo is an independent platform providing consumers with the opportunity to communicate their experiences with companies by leaving reviews related to their transactions. Consumers rate their experiences from 1 to 5 stars, with 1 star representing a very negative experience and 5 stars representing a very positive experience. The Feefo platform is a great tool for customer engagement, allowing The Cultural Experience team to either make improvements to, or retain elements of, the way we operate on the back of the positive, or, negative customer feedback that we receive.
How do you qualify for Feefo’s Platinum Trusted Service Award?
To qualify for the Feefo Platinum Trusted Service Award, companies must achieve the Gold Trusted Service Award for three years in a row.
We are thrilled to have been awarded the most prestigious of Feefo accolades, the Platinum Trusted Service Award, having secured Gold status in three consecutive years.
The Cultural Experience Sales & Marketing Manager, Shaun Bartlett commented, “We’re thrilled to receive this award from Feefo for the first time. We have received the Gold standard for three years, and to receive the Platinum award really recognises how hard we’ve been working to give great experiences to all our customers, who are the most important judges of what we do. We’re committed to delivering the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. Feefo enabled us to consistently improve throughout 2019 and now we’re looking forward to another successful year ahead.”
Steph Heasman, Director of Customer Success at Feefo added, “The Trusted Service award has always been about recognising companies that truly excel. Our new Platinum award is about consistent achievement, sustained over three years by a business of any size that uses Feefo to provide outstandingly high levels of customer experience."
“Clients told us they wanted recognition for hitting such a high standard over a longer period than a year and we have responded. If they achieve a Gold rating three times in a row they have every reason to shout about how they stand out from their competitors. It’s a tough challenge and very well deserved by companies that earn it. I look forward to the continued success of businesses partnering with us throughout 2020.”
The Cultural Experience met the criteria by collecting at least 50 reviews each year, for three years, with a Feefo service rating of between 4.5 and 5.0.
Added: 6th February 2020