Work for The Cultural Experience

Operations Executive

An exciting, entry-level travel industry role working for us in Salisbury.

What will I be doing?

Reporting to the Operations Manager, the Operations Assistant will be involved in all aspects of tour operations including (but not limited to):

- Researching and contracting accommodation and transport suppliers
- Answering client queries both on the telephone and by email
- Compiling tour documentation for both clients and tour managers.

What skills and experience do I need?

Experience is not necessary as training will be provided.

As the majority of our tours operate overseas, a foreign language would be useful but not vital, however, a desire to learn and the ability to travel overseas would be a distinct advantage.

What do I get?

In return, we are offering a competitive salary of £17,000 - £20,000 per year, dependent on skills and experience.

To be considered for this role, apply now!

Please submit your CV together with a covering letter explaining how your skills and personality would be suitable for this role to info@theculturalexperience.com.

Sales & Marketing Executive

Reporting to the Sales & Marketing Manager, the Sales & Marketing executive will be responsible for the following:

• Responding to all sales enquiries via telephone and email
• Following up on all sales enquiries to ensure customers have enough information and to keep leads warm
• Help develop new routes to market
• Help create print and digital campaigns
• Keep live database up to date
• Build rapport with customers due to high nature of repeat business
• After sales - following up with clients to make sure that they are satisfied with product and service. This includes creating and sending feedback requests on and offline
• Market research to understand how to make products appeal to consumers based on the environment and current trends
• Create email newsletters to be sent to customers
• Work with the Marketing Manager to develop new sales strategies and find new marketing avenues
• Demonstrate advanced product knowledge once full training has been provided
• Working with other departments in the development and pricing of products
• Creation of news articles for website
• Other responsibilities and office administration as required

The ideal candidate will have:

• A positive, outgoing attitude
• Excellent research and analytical skills
• Excellent attention to detail
• A willingness to learn a niche product
• A full driving license and passport as some travel may be required
• Confident and engaging telephone manner

What do I get?

In return, we are offering a competitive salary of £17,000 - £20,000 per year, dependent on skills and experience.

To be considered for this role, apply now!

Please submit your CV together with a covering letter explaining how your skills and personality would be suitable for this role to info@theculturalexperience.com

Product Manager

The Product Manager will be responsible for researching, designing, writing and maintaining a portfolio of tours. The successful candidate will be passionate about history, have an excellent grasp of the English language, be a confident communicator and negotiator, possess a current driving licence and be willing to travel overseas. Travel industry experience and command of a foreign language would be useful.

Responsibilities

Research, write, oversee, evaluate and update new and existing tours:

• Determine commercial and practical feasibility and price accordingly
• Perform competitor analysis and market research
• Determine availability and prices of hotels and restaurants
• Liaise with existing and identify new guides - instruct as required
• Provide practical support to operations to ensure successful delivery of each tour
• Write brochure and web copy: historical background, general introduction, daily itineraries, appropriate images and quotations
• Assist marketing to identify digital marketing collateral
• Perform post tour evaluation and action appropriately
• Manage production of tour handouts
• Create and price bespoke itineraries

Other duties

• General office support as required
• Occasional travel to attend exhibitions, familiarisation trips and recces
• Opportunity to act as tour manager
Requirements
• An appreciation of archaeology, history and military history
• Confident communicator and negotiator
• Articulate with the English language
• Computer literate (MS Office)
• Willing to travel overseas
• Current driving licence

What do I get?

In return, we are offering a competitive salary of £26,000 - £30,000 per year, dependent on skills and experience.

To be considered for this role, apply now!

Please submit your CV together with a covering letter explaining how your skills and personality would be suitable for this role to info@theculturalexperience.com

Expert lecturers/guides

We welcome approaches by academics, historians and retired senior officers who would like to guide our tours. We would like to hear from convivial raconteurs confident in their subject who enjoy travel. If that’s you, please get in touch by emailing info@theculturalexperience.com so we can explore mutually beneficial opportunities.