100 V i s i t www.theculturalexperience.com C a l l 0345 475 1815 Whilstwewillprovideuptodateinformationandsupportingdocumentation as required, general information concerning passport, visa and health requirements will vary between nationalities and are subject to change. You are responsible for checking current requirements before departure, the application process ensuring you comply with all requirements, and taking all relevant documents on your holiday. TCE will not be liable for any failure by the Client to discharge these responsibilities and the Client will have to reimburse TCE for any costs they incur as a result of such failure on the part of the Client. Full cancellation terms will apply if you fail to secure a visa. IF yOU CHANGE OR CANCEL If you or any other member of your party has to cancel your confirmed booking, the following charges apply dependent upon the period of notice that you give: Cancellation period before departure Charge as a proportion of total invoiced cost 71 days or more Deposit only 70 days to 49 days 50% 48 days to 29 days 60% 28 days to 22 days 70% 21 days to 15 days 85% 14 days to 8 days 95% 7 days to 0 days 100% Your cancellation takes effect from the date we receive your written confirmation. The balance of the cost of your arrangements is due no less than 70 days prior to departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges above will become payable. If you are forced to return home early, or choose to do so where you have no reasonable cause for complaint, we cannot refund the cost of any services you have not used or be liable for any associated costs you may incur. If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, we will do our best to assist, but cannot make any guarantees. Where we can meet a request, all changes will be subject to an administration fee of £50 per person, per change, as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. If you are prevented from travelling it may be possible to transfer your booking to another suitable person provided that written notice is given and subject to an administration fee. IF WE CHANGE OR CANCEL THE TOUR It is unlikely that we will have to make any changes to your travel arrangements, but we do plan arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. All itineraries are correct at time of print (August 2018). Occasionally, we may have to amend the prices of unsold tours or correct errors in the prices of confirmed tours. Prices for future tours included in previous brochures may also be subject to price increases. Up to 14 days before departure, TCE reserves the right to cancel a tour if it receives low bookings. Low booking is where an insufficient number of people have booked a tour to make its operation possible in the advertised form. We will make every effort to modify tours to allow them to continue with low bookings. From the time Clients have agreed such modifications, a 100% cancellation charge will apply. If we have to make a major change or cancel a tour, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of: i) accepting the changed arrangements, ii) having a refund of all monies paid; or iii) accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). As we quote prices both with and without flights or Eurostar, if you choose to book your own travel you are advised to check that the tour will run prior to doing so. FORCE MAJEURE Except where expressly stated elsewhere in these booking conditions we cannot accept liability where the performance of our obligations under our contract with you is prevented or affected or you otherwise suffer any damage, loss or expense as a result of force majeure. Force Majeure means unusual and unforeseeable circumstances beyond TCE's control, the consequences of which neither TCE nor their suppliers could avoid, including but not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these. SPECIAL REQUESTS Special requests should be indicated on the booking forms or requested in writing. We will try to arrange special requests to be met, but we cannot guarantee that they will be fulfilled. Adding requests after booking may incur an amendment charge. We do not accept bookings that are dependent upon any special request being met. COMPLAINTS We make every effort to ensure that your tour arrangements run smoothly and that you are satisfied with every aspect of your holiday. If you do have a problem during your tour, please inform your Tour Manager immediately, who will endeavour to put things right. If your complaint is not resolved locally, please contact our office on +44 1722 340699. If the problem still cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us within 28 days of the end of your stay. Ensuring that your written complaint gives all relevant information and is concise and to the point will assist us to quickly identify your concerns and speed up our response to you. If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. Details of this scheme are available from The Travel Industry Arbitration Service, administered by Dispute Settlement Services Limited, 9 Savill Road, Lindfield, Haywards Heath, West Sussex, RH16 2NY. This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or for claims which are solely or mainly in respect of physical injury or illness or the consequence thereof. PHOTOGRAPHS For details regarding photographs please view our privacy policy at: www. theculturalexperience.com/privacy-policy.php JURISDICTION Your booking is with Midas Tours Limited trading as 'The Cultural Experience' (TCE). In these conditions "TCE" shall mean Midas Tours Limited (trading as The Cultural Experience and registered in England and Wales, company number 05819354), The Cultural Experience at 8 Barnack Business Park, Blakey Road, Salisbury, United Kingdom. (Tel 0345 475 1815 or +44 1722 340699 or 1-877- 381-1914). The "Client" shall mean the signatory on the booking form and everyone named in the booking or added subsequently. The singular shall include the plural and vice versa. Information correct at time of print (August 2018). Up to date terms and conditions, tour itineraries and prices can be found on our website: www.theculturalexperience.com IMPORTANT INFORMATION