Our Service Reviews

The itinerary for this Holocaust Tour was far superior to any other we found online, that is why we booked the Cultural Experience tour. We were not disappointed, we saw everything we expected. Dr. Isabel Wollaston was clearly very knowledgeable and brought her passion to the tour. Shaun Smith stayed on top all the tour logistics. I especially appreciated that he kept the bus well stocked with water. One thing that would have greatly enhanced my experience would be the use of audio devices. It was easy to hear Dr. Isabel when we were stopped at a particular site, but while we were walking only those right next to her could hear. That means everyone else missed her response to questions that individuals asked.

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Hi Merrill and Priscilla, thanks for your review of our Holocaust tour. We are glad that it was an enjoyable week. We keep our groups to a minimum number so that you can get close to the guide, so i am sorry you felt you missed out on some of what was said, and weappreciate the suggestion regarding audio devices. We hope to see you on another tour soon.

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Shaun was very attentive and Isabel was so informative and answered all questions patiently. I thought we could have gotten more information on each day beforehand, as we didn't know a whole lot about what we were doing until the night before.
I did not like that every night was completely planned out for dinner with the group, and almost always in the hotel restaurant. This did not allow for barely any time to explore the towns we were visiting, and since all the menus were preset, we did not get variety or to eat what we felt.
I also did not like that the present menus often did not account for different dietary preferences. My husband and I do not eat beef, and there were several menus where beef was the only option.

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Hi Alexandra, thank you for taking the time to review your tour with us, we are glad you enjoyed the tour on the whole.
On our website, and in our handouts we send to you before the tour is the full itinerary, so i am sorry you felt that you didn't know what you were doing the next day. This isn't feedback we have had before so we will see if the guide can give a brief preview of the next days activities at the end of each day.

All of our tours include a 3 course dinner with drinks each evening and we often eat in hotels if we are only staying at a hotel for one night, or on the first night of a longer stay. This is to allow guests to check in, relax a little and then only have to come downstairs for dinner. Whilst we would like customers to dine together in the evening, it is never compulsory so i am sorry you felt you couldn't venture in to the towns.
One of the main questions we ask on our booking forms is regarding dietary requirements as this is very important, and we take it seriously. Many customers have allergies and dislikes and we always cater for their needs, based on the information provided at the time of booking. I have checked your booking forms and have spoken to your tour manager and there was no mention of you not eating beef. If we had known you do not eat beef we would have provided another option.
We really do appreciate you taking the time to let us know your thoughts and we hope to see you on another tour again soon.

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Communication about the trip via email and phone prior to booking was easy. I called several times with questions prior to making my final decision and received responses right away. I never felt pressured or as though I was dealing with an agent who had no understanding of the tour. Once I decided to book, it was a quick and painless process. I received updates about the trip as it approached. Totally professional process!!!

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I found The Cultural Experience when I googled Holocaust tours and I?m sure glad they popped up.
Everything was easy right from the beginning. The office staff (Emma and Frankie) who I spoke with (via email and phone) were lovely and professional. They were eager to assist me with my travel plans since I was meeting the group in Poland instead of traveling with everyone from Heathrow. They truly made sure I was comfortable with everything. Shaun our tour manager was professional and easy and made sure everyone was looked after. On his watch, no one was going to be left behind and there was comfort in knowing that.
The tour itself was beyond expectations. Isabel our tour guide was an incredible leader. Being a lecturer on the Holocaust, she has such deep knowledge on all the happenings surrounding The Holocaust. She was professional, thought provoking and eager to answer everyone?s question. If could give her 10 stars I would.

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Hi Lori. WOW, that is some review. We appreciate you taking the time to leave such brilliant feedback. We are so happy to hear that you enjoyed the tour, and i will pass all of your comments on to the team in the office and to Shaun Smith and Isabel Wollaston who were with you on tour. I believe we will be seeing you again later this year for another tour and we look forward to seeing you then. Thanks again.

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Well organised . good itinerary , excellent hotel , food at hotel & local restaurants delicious. Good travel connections throughout the tour. Bruce Cherry - excellent tour guide , very knowledgeable . enthusiastic about the tour & approachable at all times. My knowledge & understanding of the Verdun battles has increased immeasurably.

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Although an enjoyable holiday it was, in truth, more about the historic sites of Jordan and was very light on with the Lawrence of Arabia theme.
Petra hotel was acceptable, Amman was poor and Aqaba a bad joke.
Meal arrangements were basic. I have been on better TCE tours than this which appeared to be ill thought out. Ironic that next years tour already announced with a smarter itinerary so lessons had been learned prior to this trip.
Tour manager worked hard and the local Jordanian guide was excellent as he did most of the guiding. Our Lawrence expert appeared to be coasting.
Tour wasn't really value for money. Three stars only because Petra and Jaresh sell themselves and it would be churlish not to give a star for them alone.

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