Our Service Reviews

To ensure that we give you the best tour possible, not only do we send customer surveys by post but we also use Feefo. An independent customer feedback tool that collects straightforward reviews from genuine customers, Feefo allows customers to leave comments regarding all aspects of their dealings with us. This means you can trust our ratings 100%. Our latest 20 reviews are listed below, but to see even more great feedback, scroll to the bottom of this page and click the Feefo logo.

Unforgettable experience! ++

The Holocaust Tour

Well prepared, high quality, knowledgeable guide. Nice accommodations, meals, beverages.

Left by Verified Customer on

An excellent course in Georgia's culture and history ++

Enigmatic Georgia Tour

TCE did an outstanding job, in every respect, arranging and supporting our tour to Georgia. We were particularly fortunate to have knowledgeable, passionate and capable tour leaders.

Left by Verified Customer on

Something every human heart needs to see and experience. ++

The Holocaust Tour

Professional organized knowledgeable caring courteous competent .

Left by Verified Customer on

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Enigmatic Georgia Tour

My second excellent trip .

Left by Iona on

A comprehensive tour of the Holocaust in Poland. +

The Holocaust Tour

The itinerary for this Holocaust Tour was far superior to any other we found online, that is why we booked the Cultural Experience tour. We were not disappointed, we saw everything we expected. Dr. Isabel Wollaston was clearly very knowledgeable and brought her passion to the tour. Shaun Smith...

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The itinerary for this Holocaust Tour was far superior to any other we found online, that is why we booked the Cultural Experience tour. We were not disappointed, we saw everything we expected. Dr. Isabel Wollaston was clearly very knowledgeable and brought her passion to the tour. Shaun Smith stayed on top all the tour logistics. I especially appreciated that he kept the bus well stocked with water. One thing that would have greatly enhanced my experience would be the use of audio devices. It was easy to hear Dr. Isabel when we were stopped at a particular site, but while we were walking only those right next to her could hear. That means everyone else missed her response to questions that individuals asked.

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Left by Priscilla Ewert on


Marketing says:

Hi Merrill and Priscilla, thanks for your review of our Holocaust tour. We are glad that it was an enjoyable week. We keep our groups to a minimum number so that you can get close to the guide, so i am sorry you felt you missed out on some of what was said, and weappreciate the suggestion regarding...

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Hi Merrill and Priscilla, thanks for your review of our Holocaust tour. We are glad that it was an enjoyable week. We keep our groups to a minimum number so that you can get close to the guide, so i am sorry you felt you missed out on some of what was said, and weappreciate the suggestion regarding audio devices. We hope to see you on another tour soon.

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Overal, great and informative tour! +

The Holocaust Tour

Shaun was very attentive and Isabel was so informative and answered all questions patiently. I thought we could have gotten more information on each day beforehand, as we didn't know a whole lot about what we were doing until the night before.
I did not like that every night was completely planned...

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Shaun was very attentive and Isabel was so informative and answered all questions patiently. I thought we could have gotten more information on each day beforehand, as we didn't know a whole lot about what we were doing until the night before.
I did not like that every night was completely planned out for dinner with the group, and almost always in the hotel restaurant. This did not allow for barely any time to explore the towns we were visiting, and since all the menus were preset, we did not get variety or to eat what we felt.
I also did not like that the present menus often did not account for different dietary preferences. My husband and I do not eat beef, and there were several menus where beef was the only option.

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Left by Alexandra on


Marketing says:

Hi Alexandra, thank you for taking the time to review your tour with us, we are glad you enjoyed the tour on the whole.
On our website, and in our handouts we send to you before the tour is the full itinerary, so i am sorry you felt that you didn't know what you were doing the next day. This...

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Hi Alexandra, thank you for taking the time to review your tour with us, we are glad you enjoyed the tour on the whole.
On our website, and in our handouts we send to you before the tour is the full itinerary, so i am sorry you felt that you didn't know what you were doing the next day. This isn't feedback we have had before so we will see if the guide can give a brief preview of the next days activities at the end of each day.

All of our tours include a 3 course dinner with drinks each evening and we often eat in hotels if we are only staying at a hotel for one night, or on the first night of a longer stay. This is to allow guests to check in, relax a little and then only have to come downstairs for dinner. Whilst we would like customers to dine together in the evening, it is never compulsory so i am sorry you felt you couldn't venture in to the towns.
One of the main questions we ask on our booking forms is regarding dietary requirements as this is very important, and we take it seriously. Many customers have allergies and dislikes and we always cater for their needs, based on the information provided at the time of booking. I have checked your booking forms and have spoken to your tour manager and there was no mention of you not eating beef. If we had known you do not eat beef we would have provided another option.
We really do appreciate you taking the time to let us know your thoughts and we hope to see you on another tour again soon.

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Great Company ++

The Holocaust Tour

Communication about the trip via email and phone prior to booking was easy. I called several times with questions prior to making my final decision and received responses right away. I never felt pressured or as though I was dealing with an agent who had no understanding of the tour. Once I decided to...

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Communication about the trip via email and phone prior to booking was easy. I called several times with questions prior to making my final decision and received responses right away. I never felt pressured or as though I was dealing with an agent who had no understanding of the tour. Once I decided to book, it was a quick and painless process. I received updates about the trip as it approached. Totally professional process!!!

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Left by Susan, New Jersey USA on

Wow...WOW....and more WOWS.....a First Class company!!! ++

The Holocaust Tour

I found The Cultural Experience when I googled Holocaust tours and I?m sure glad they popped up.
Everything was easy right from the beginning. The office staff (Emma and Frankie) who I spoke with (via email and phone) were lovely and professional. They were eager to assist me with my travel plans...

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I found The Cultural Experience when I googled Holocaust tours and I?m sure glad they popped up.
Everything was easy right from the beginning. The office staff (Emma and Frankie) who I spoke with (via email and phone) were lovely and professional. They were eager to assist me with my travel plans since I was meeting the group in Poland instead of traveling with everyone from Heathrow. They truly made sure I was comfortable with everything. Shaun our tour manager was professional and easy and made sure everyone was looked after. On his watch, no one was going to be left behind and there was comfort in knowing that.
The tour itself was beyond expectations. Isabel our tour guide was an incredible leader. Being a lecturer on the Holocaust, she has such deep knowledge on all the happenings surrounding The Holocaust. She was professional, thought provoking and eager to answer everyone?s question. If could give her 10 stars I would.

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Left by Lori on


Marketing says:

Hi Lori. WOW, that is some review. We appreciate you taking the time to leave such brilliant feedback. We are so happy to hear that you enjoyed the tour, and i will pass all of your comments on to the team in the office and to Shaun Smith and Isabel Wollaston who were with you on tour. I believe we will...

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Hi Lori. WOW, that is some review. We appreciate you taking the time to leave such brilliant feedback. We are so happy to hear that you enjoyed the tour, and i will pass all of your comments on to the team in the office and to Shaun Smith and Isabel Wollaston who were with you on tour. I believe we will be seeing you again later this year for another tour and we look forward to seeing you then. Thanks again.

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++

The Holocaust Tour

From start to finish this trip was extremely well organised as well as being very informative, exactly what I wanted from the holiday.

Left by Keith on


Marketing says:

Hi Keith, thank you for for your feedback. We are happy to hear that you enjoyed the tour and we will pass your feedback on to the rest of the team.

Brilliant from start to finish ++

The Holocaust Tour

Both our tour guide and our tour manager were very good, very knowledgable, and everything ran smoothly.
The whole group got on really well and made the holiday experience from start to finish a very humbling.

Left by Annette, Chris and Sarah, Redditch on


Marketing says:

Hi Annette, Chris and Sarah, thank you for your feedback. We are so glad you had a great experience and that you enjoyed the tour. We hope to see you on another tour soon.

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The Holocaust Tour

Excellent communication and easy to book tours.

Left by Antony, Melbourne on

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The Holocaust Tour

Isabel was superb/ Shaun kept things together exceptionally well.

Left by Frank on


Marketing says:

Hi Frank, thanks for your comments. Happy to hear that you enjoyed the tour. We hope to see you again soon.

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The American Civil War: Through the Southern Heartland Tour

Excellent service,Quality of the programme and the very experienced guides.
The detail of the timing of visits to venues and the eloquent commentary by the guide,brought the various sites to life and painted a coherent picture of both the background and the events taking place there.

Left by George on


Marketing says:

Hi George, thank you for your review. I will pass your comments on to Fred out in the USA. We are so happy to hear you had a great time, and with more of the Civil War battlefields to see, we hope to see you on another tour soon.

Second time around and it was very well done ++

Lawrence of Arabia Tour

clear, concise website. Easy to enlist. responsive to emails

Left by Joel on


Marketing says:

Thanks for your comments Joel, i will pass them on to the team and hope to see you again soon.

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Lawrence of Arabia Tour

This was my third trip with the Cultural Experience and as usual, the organisation was immaculate. Highly recommended to anyone who has an interest in history.

Left by Ray, Huddersfield on


Marketing says:

Thanks Ray, we appreciate your comments and we are so happy to hear that you had a great time in Jordan. We hope to see you for that 4th tour very soon.

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The American Civil War: Through the Southern Heartland Tour

The staff in the office were very responsive at all times. Good personal service and we would travel with them again.

Left by Jane and James on

1st Class Tour ++

The Battle of Verdun Tour

Well organised . good itinerary , excellent hotel , food at hotel & local restaurants delicious. Good travel connections throughout the tour. Bruce Cherry - excellent tour guide , very knowledgeable . enthusiastic about the tour & approachable at all times. My knowledge & understanding of the Verdun...

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Well organised . good itinerary , excellent hotel , food at hotel & local restaurants delicious. Good travel connections throughout the tour. Bruce Cherry - excellent tour guide , very knowledgeable . enthusiastic about the tour & approachable at all times. My knowledge & understanding of the Verdun battles has increased immeasurably.

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Left by Peter on


Marketing says:

Hi Peter, thank you for your feedback. Having been away with Dr Cherry i have to agree with your comments, his knowledge is just incredible. We are glad that you enjoyed the tour and hope to see you again soon.

Stunning locations but little on Lawerence -

Lawrence of Arabia Tour

Although an enjoyable holiday it was, in truth, more about the historic sites of Jordan and was very light on with the Lawrence of Arabia theme.
Petra hotel was acceptable, Amman was poor and Aqaba a bad joke.
Meal arrangements were basic. I have been on better TCE tours than this which...

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Although an enjoyable holiday it was, in truth, more about the historic sites of Jordan and was very light on with the Lawrence of Arabia theme.
Petra hotel was acceptable, Amman was poor and Aqaba a bad joke.
Meal arrangements were basic. I have been on better TCE tours than this which appeared to be ill thought out. Ironic that next years tour already announced with a smarter itinerary so lessons had been learned prior to this trip.
Tour manager worked hard and the local Jordanian guide was excellent as he did most of the guiding. Our Lawrence expert appeared to be coasting.
Tour wasn't really value for money. Three stars only because Petra and Jaresh sell themselves and it would be churlish not to give a star for them alone.

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Left by Verified Customer on

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The Battle of Verdun Tour

Easy to book, good admin, and pre tour info.

Left by William on


Marketing says:

Thank you William, we appreciate you taking the time to review your tour and hope to see you again very soon.

Stunning locations but little on Lawerence

Lawrence of Arabia Tour

Left by Verified Customer on

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