b'BOOKING TERMS TCE reserves the right to cancel a tour no less than 15 days prior departure if itWHAT YOU SAIDreceives low bookings or for any unforeseen reason. Low booking is where an Your booking is with Midas Tours Limited trading as The Cultural Experience (TCE).insufficient number of people have booked a tour to make its operation possible In these conditions TCE shall mean Midas Tours Limited (trading as The Culturalin the advertised form. We will make every effort to modify tours to allow Experience and registered in England and Wales, company number 05819354),them to continue with low bookings. From the time Clients have agreed such The Cultural Experience at 11B Mansfield Business Park, Station Approach,modifications, a 100% cancellation charge will apply.Great time. Excellent tour management, both guide and Medstead, Alton, GU34 5PZ, United Kingdom. (Tel 0345 475 1815 or 1-877-209- If we have to make a major change or cancel a tour, we will tell you as soon asleader. Would recommend. Great sites chosen. Food, excellent. 5620). The Client shall mean the signatory on the booking form and everyonepossible and if there is time to do so before departure, we will offer you the choice named in the booking or added subsequently. The singular shall include the pluralof: i) accepting the changed arrangements, ii) receiving a refund of all moniesLodging, excellent.and vice versa. paid; or iii) accepting an offer of alternative travel arrangements of comparable All bookings must be secured by payment of the requisite non-refundable depositstandard from us, if available (we will refund any price difference if the alternativeMichael, UKor the full price of the tour if booking less than 84 days prior to departure. Ais of a lower value). Any non-refundable accommodation or travel booked by contract will be deemed to exist between TCE and the Client 24 hours after thatyourself is made at your own risk and will not be compensated by TCE in the eventEverything about the tour was excellent, from the qualitypayment and TCE has issued a confirmation invoice. The Client accepts theseof the tour being cancelled.conditions on behalf of themselves and all other persons named on the booking,of the guides to the meals to the hotels. I cannot fault it at all.including those substituted or added by agreed amendment. It is a condition ofExcept where expressly stated elsewhere in these booking conditions we cannot accept liability where the performance of our obligations under our contract withI would definitely book with TCE again. First ratethe contract that the Client will take out travel insurance.you is prevented or affected or you otherwise suffer any damage, loss or expense The balance of the tour price is payable not less than 84 days prior to theas a result of force majeure. Force Majeure means unusual and unforeseeableRod, UKdeparture date. If the balance has not been paid by 70 days prior to departure,circumstances beyond TCEs control, the consequences of which neither TCE TCE may cancel the booking and levy the cancellation charges set out below. Nonor their suppliers could avoid, including but not limited to war, riot, civil strife, reminders or statements will be sent and unless requested. Balance paymentsterrorist activity, industrial dispute, natural or nuclear disaster, pandemics orThe entire trip was very well organised, comprehensive and will not be receipted. diseases, fire, flood, adverse weather conditions or the threat of any of these. filled with detailed information. Alan and his colleagues could Special requests should be submitted in writing. TCE will make best efforts to fulfilnot have been more helpful, enthusiastic and understanding.special request but cannot guarantee to do so unless a supplement is charged. Adding requests after booking may incur an amendment charge. SupplementTRAVELLING WITH MINORSBradford, USpayments may be non-refundable once payment has been made. With the prior consent of TCE, minors over the age of 11 years old may participate in our tours as long as they are accompanied by their guardian throughout theExcellent! Well organised. Kept informed. Tour manager tour and accommodated in the same room. No price reduction will be offered to IF YOU CHANGE OR CANCEL minors and the guardian should be aware that dinners may be served late andhelpful, friendly, related well with us all and dealt with any If you or any other member of your party has to cancel your confirmed booking,with alcohol. problem efficiently. The expert had a world of knowledge and the following charges apply dependent upon the period of notice that you give: DIETARY REQUIREMENTS delivered it in an engaging way. Related well to us all. They Cancellation periodCharge as a proportion ofboth made the trip wonderful and memorable.before departuretotal invoiced cost Any dietary requirements must be informed at the time of booking. TCE will make best efforts to accommodate such requirements and will inform hotels andAnne, UK85 days or moreDeposit only restaurants. However, it is the responsibility of the client to ensure that such 84 days to 64 days30% requirements are confirmed with the tour manager, hotel or restaurant upon arrival. From the earliest interaction they demonstrate excellent 63 days to 43 days50% customer service: prompt, clear, professional, and 42 days to 29 days70% COMPLAINTSpersonalized. Amazingly, they answer their phones. I did not 28 days to 15 days90% We make every effort to ensure that your tour arrangements run smoothlytravel from the UK with the group they arranged meeting and that you are satisfied with every aspect of your holiday. If you do have a 14 days to 0 days100% problem during your tour, please inform your Tour Manager immediately, whoguidelines for me that worked perfectly. When weather altered will endeavour to put things right. If your complaint is not resolved locally,a planned event, they developed excellent alternatives with a All non-refundable supplements or upgrades will incur in a 100% cancelationplease contact our office on 0345 475 1815 or 877 209 5620 or email us on info@charge regardless of when they are cancelled. theculturalexperience.com. If the problem still cannot be resolved and you wishminimum of disruption.to complain further, you must send formal written notice of your complaint to us Your cancellation takes effect from the date we receive your written confirmation.within 28 days of the end of your stay. Ensuring that your written complaint givesHeather, USThe balance of the tour price is due no less than 84 days prior to departure. If weall relevant information and is concise and to the point will assist us to quickly do not receive this balance in full and on time, we reserve the right to treat youridentify your concerns and speed up our response to you. If, despite our best booking as cancelled by you in which case the cancellation charges above willefforts and having followed the above procedure for reporting and resolving yourItinerary, guide, hotel, transportation, and the group werebecome payable. If you are forced to return home early or choose to do so wherecomplaint, you feel that it has not been satisfactorily settled, we recommend thatall superb.you have no reasonable cause for complaint, we will not refund the cost of anyit is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An services you have not used or be liable for any associated costs you may incur.Independent Arbitrator will review the documents relating to any complaint andBev, Canadadeliver a binding decision to bring the matter to a close. A fee is payable by each If you wish to change any part of your booking arrangements after ourparty when an application for arbitration is submitted. Details of this scheme are confirmation invoice has been issued, we will do our best to assist, but cannotavailable from The Travel Industry Arbitration Service, administered by: DisputeThis specialist tour was very well organised, delivering make any guarantees. Where we can meet a request, all changes will be subjectSettlement Services, 9 Savill Road, Lindfield, West Sussex, RH16 2NY, E-mail: to an administration fee of 50 per person, per change in addition to any costsadmin@disputesettlementservices.co.uk all it promised and more. Two expert guides shared their incurred by TCE and/or imposed by our suppliers. Where we are unable to assist you and consequently you do not wish to proceed with the original booking, weThis scheme cannot however decide in cases where the sums claimed exceedknowledge with ease and with them we travelled the length will treat this as a cancellation by you.5,000 per person or 10,000 per booking form, or not solely or mainly in respectand breadth of Jordan, exploring so much of this beautiful of physical injury or illness or the consequences of such injury or illness, or solely If you are prevented from travelling it may be possible to transfer your bookingor mainly in respect of a discrimination claim or any claim under the Equality Act. country. The tour party was small, was made up of like-minded to another suitable person providing we receive your request in writing. Shouldpeople whose company we really enjoyed. Many varied dining you make such a request less than 85 days prior to departure, our cancellation charges will be applied to the original booking. Any transfer will be subject to aexperiences enhanced the tour and we visited locations very 50 administration charge per person in addition to any costs incurred by TCEMARKETINGand/or imposed by our suppliers. few others will ever get to see. We were very fortunate to Unless you state to the contrary, you consent to the use, for TCE marketingtravel on this much anticipated tour, it was all wed hopedpurposes only, of any data that you upload to our applications and of any photographs taken during the tour in which you or any member of yourand more.IF WE CHANGE OR CANCEL THE TOUR party appear. Further details can be found in our privacy policy at: www.theculturalexperience.com/privacy-policy.phpKaren, - Essex, UKWe reserve the right to cancel a tour.It is unlikely that we will have to make any changes to your travel arrangements, but we do plan arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them as soon as possible. In exceptional circumstances this may include a change of guide/historian.78 www.theculturalexperience.com I info@theculturalexperience.com I UK0345 475 1815 I USA(toll-free) 877 209 5620 www.theculturalexperience.com I info@theculturalexperience.com I UK0345 475 1815 I USA(toll-free) 877 209 5620 79'