b'Your cancellation takes effect from the date we receive your written confirmation1non-flight packages;The balance of the tour price is due no less than 84 days prior to departure If we2 flight inclusive packages that commence outside of the UK, which are sold do not receive this balance in full and on time, we reserve the right to treat yourto customers outside of the UK; andbooking as cancelled by you in which case the cancellation charges above will become payable If you are forced to return home early or choose to do so where3 flight inclusive packages, flight only and linked travel arrangements (LTAs) you have no reasonable cause for complaint, we will not refund the cost of anysold as a principal under the ABTOT ATOL Franchiseservices you have not used or be liable for any associated costs you may incurIf you wish to change any part of your booking arrangements after ourABTOT cover provides for a refund in the event you have not yet travelled or confirmation invoice has been issued, we will do our best to assist, but cannotrepatriation if you are abroad Please note that bookings made outside the UK are make any guarantees Where we can meet a request, all changes will be subjectonly protected by ABTOT when purchased directly with Midas Tours Limited trading to an administration fee of 50 per person, per change in addition to any costsas The Cultural Experienceincurred by TCE and/or imposed by our suppliers All such fees and charges areIn the unlikely event that you require assistance whilst abroad due to our financial non-refundable and must paid in full for us to confirm the change Where wefailure, please call ABTOTs 24/7 helpline on 01702 811397 and advise them that you are unable to assist you and consequently you do not wish to proceed with theare a customer of an ABTOT protected travel companyoriginal booking, we will treat this as a cancellation by youYou can access The Package Travel and Linked Travel Arrangements Regulations If you are prevented from travelling it may be possible to transfer your booking2018 here: to another suitable person providing we receive your request in writing Should you make such a request less than 85 days prior to departure, our cancellationWhen you buy an ATOL protected flight or flight inclusive holiday from us, you will charges will be applied to the original booking Any transfer will be subject to areceive an ATOL Certificate This lists what is financially protected, where you can 50 administration charge per person in addition to any costs incurred by TCEget information on what this means for you and who to contact if things go wrongand/or imposed by our suppliers All such fees and charges are non-refundableThe price of our ATOL-protected flight inclusive Packages includes the amount of and must paid in full for us to confirm the change 250 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA This charge is included in our advertised pricesIF WE CHANGE OR CANCEL THE TOUR We, or the suppliers identified on your ATOL Certificate or holiday itinerary, will We reserve the right to cancel a tour provide you with the services listed on the ATOL Certificate or itinerary (or a suitable alternative) In some cases, where neither we nor the supplier are able to It is unlikely that we will have to make any changes to your travel arrangements,do so for reasons of insolvency, an alternative ATOL holder or supplier may provide but we do plan arrangements many months in advance Occasionally, we mayyou with the services you have bought or a suitable alternative (at no extra cost have to make changes and we reserve the right to do so at any time Most ofto you) You agree to accept that in those circumstances the alternative ATOL these changes will be minor and we will advise you of them as soon as possibleholder or supplier will perform those obligations and you agree to pay any money In exceptional circumstances this may include a change of guide/historian outstanding to be paid by you under your contract to that alternative ATOL holder TCE reserves the right to cancel a tour no less than 15 days prior departure if itor supplier However, you also agree that in some cases it will not be possible to receives low bookings or for any unforeseen reason Low booking is where anappoint an alternative ATOL holder or supplier, in which case you will be entitled to insufficient number of people have booked a tour to make its operation possiblemake a claim under ABTOTin the advertised form We will make every effort to modify tours to allowIf we, or the suppliers identified on your ATOL certificate or holiday itinerary, them to continue with low bookings From the time Clients have agreed suchare unable to provide the services listed (or a suitable alternative, through modifications, a 100% cancellation charge will apply an alternative ATOL holder, alternative supplier or otherwise) for reasons of If we have to make a major change or cancel a tour, we will tell you as sooninsolvency, ABTOT Limited may make a payment to (or confer a benefit on) you as possible and if there is time to do so before departure, we will offer you theunder its scheme You agree that in return for such a payment or benefit you choice of: i) accepting the changed arrangements, ii) receiving a refund of allassign absolutely to ABTOT Limited any claims which you have or may have monies paid to us; or iii) accepting an offer of alternative travel arrangements ofarising out of or relating to the non-provision of the services, including any claim comparable standard from us, if available (we will refund any price difference ifagainst us, the travel agent (or your credit card issuer where applicable) You also the alternative is of a lower value) Any non-refundable accommodation or travelagree that any such claims may be re-assigned to another body, if that other body booked by yourself is made at your own risk and will not be compensated by TCEhas paid sums you have claimed under the ABTOT ATOL Franchise schemein the event of the tour being cancelled For further information visit the ATOL websiteor the ABTOT websiteExcept where expressly stated elsewhere in these booking conditions we cannotCOMPLAINTSaccept liability where the performance of our obligations under our contract with you is prevented or affected or you otherwise suffer any damage, loss or expenseWe make every effort to ensure that your tour arrangements run smoothly as a result of force majeure Force Majeure means unusual and unforeseeableand that you are satisfied with every aspect of your holiday If you do have a circumstances beyond TCEs control, the consequences of which neither TCEproblem during your tour, please inform your Tour Manager immediately, who nor their suppliers could avoid, including but not limited to war, riot, civil strife,will endeavour to put things right If your complaint is not resolved locally, terrorist activity, industrial dispute, natural or nuclear disaster, pandemics orplease contact our office on 0345 475 1815 or 877 209 5620 or email us on info@diseases, fire, flood, adverse weather conditions or the threat of any of these theculturalexperiencecom If the problem still cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us within 28 days of the end of your stay Ensuring that your written complaint gives TRAVELLING WITH MINORSall relevant information and is concise and to the point will assist us to quickly With the prior consent of TCE, minors over the age of 11 years old may participateidentify your concerns and speed up our response to you If, despite our best in our tours as long as they are accompanied by their guardian throughout theefforts and having followed the above procedure for reporting and resolving your tour and accommodated in the same room No price reduction will be offered tocomplaint, you feel that it has not been satisfactorily settled, we recommend that minors and the guardian should be aware that dinners may be served late andit is referred for arbitration under the ABTOT Travel Industry Arbitration Service An with alcohol Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close A fee is payable by each party when an application for arbitration is submitted Details of this scheme are DIETARY REQUIREMENTS available from The Travel Industry Arbitration Service, administered by: Dispute Any dietary requirements must be informed at the time of booking TCE will makeSettlement Services, 9 Savill Road, Lindfield, West Sussex, RH16 2NY, E-mail: best efforts to accommodate such requirements and will inform hotels andadmin@disputesettlementservicescoukrestaurants However, it is the responsibility of the client to ensure that suchThis scheme cannot however decide in cases where the sums claimed exceed requirements are confirmed with the tour manager, hotel or restaurant upon arrival 5,000 per person or 10,000 per booking form, or not solely or mainly in respect This contract and any matter arising from it are governed by the law of Englandof physical injury or illness or the consequences of such injury or illness, or solely and Wales and are subject to the jurisdiction of the courts of England and Wales or mainly in respect of a discrimination claim or any claim under the Equality ActFINANCIAL PROTECTIONMARKETINGThe Association of Bonded Travel Organisers Trust Limited (ABTOT) providesUnless you state to the contrary, you consent to the use, for TCE marketing financial protection under its ATOL Franchise and The Package Travel and Linkedpurposes only, of any data that you upload to our applications and of any Travel Arrangements Regulations 2018 for The Cultural Experience, ABTOT numberphotographs taken during the tour in which you or any member of your5390, ATOL number 10153, and in the event of their insolvency, protection isparty appear Further details can be found in our privacy policy at:provided for the following: wwwtheculturalexperiencecom/privacy-policyphpwww.theculturalexperience.com I info@theculturalexperience.com I UK0345 475 1815 I USA(toll-free) 877 209 5620 815926 TCE BROCHURE 2025-26_Aug25.indd 81 22/08/2025 13:35'